Service Description

They will monitor study sites, consent form review, study medication accountability. Work with sites to negotiate the study budget so that contracts can be signed off. Work with the affiliate to ensure all document in place for regulatory submissions.

What Went Well

service was performed as expected - similar to the standards that we come to expect from all vendors

What Could Be Improved

nothing particular to mention in this case - as mentioned previously, expected standards were maintained

Lessons Learned from the Experience

only room for improvement that I remember was with regards to queries regarding database updates that needed to be done due to required corrections - this took a little longer than expected - weeks as opposed to days - not a major issue during the maintenance phase but can be crucial when trying to close a database