Service Description

INC provided all aspects of clinical trial conduct: site contract negotiations, regulatory support, patient recruitment, site monitoring, drug supply chain. For Phase 1, we used INC’s own clinical unit to conduct the trial.

What Went Well

INC provided professional staff, a proven track record, reliability in meeting the timelines. They gave us timely feedback during both studies.

What Could Be Improved

INC could have shown more initiative during the studies. Their staff could have been more pro-active, in that they could have offered "solutions" in addition to analyzing the problems and reporting back what was wrong.

Lessons Learned from the Experience

You need to be specific about the terms of the contract. You need to specify for the CRO to provide on-going guidance and you should also require regular updates on the status of the project.