LabCorp Review: Issues with project management leading to 2 audits.

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LabCorp
4307 Emperor Blvd., Suite 200
Durham, NC 27703
United States
(877) 788-8861
http://www.labcorpclinicaltrials.com/

Issues with project management leading to 2 audits.

 
Overall: 2 stars

Date: July 3, 2014

Proposal Quality:
 
3
Ease of Contracting Process:
 
3
Comprehensive Solution:
 
3
Experience With Study Type:
 
3
Therapeutic Area Expertise:
 
3
Project Management:
 
2
Responsiveness:
 
2
Problem Solving:
 
2
Adherence to Timelines:
 
2
Adherence to Proposed Budget:
 
3
Reporting Quality / Data Accuracy:
 
2
Value (Price vs Quality):
 
2
Strength as a Partner:
 
2
Willingness to Recommend CRO:
 
2
 

Service Description

Kit preparation, shipment of biosamples, biomarker analysis, immunophenotyping

What Went Well

The immunophenotyping experience of Labcorp was useful for this study.

What Could Be Improved

Communication, turnover time for analysis reporting, and data access have to be improved.

Lessons Learned from the Experience

Quite disappointed by the service provide and the quality of sample management (PBMC), a lot of issues with project management leading to 2 audits.