Service Description

Covance was asked to perform ELISA analysis in their lab for clinical study samples.

What Went Well

The online system for data review (lablink) is very good. In addition, the personal communication is most of the time good and we got informed quickly.

What Could Be Improved

The price for the service is rather higt. Additionally from other similar porject were e.g. validation is needed it seam that Covance does a good job for very well defined work packages (e.g. ELISA) but might be not felxible enough for more sophisticated approaches e.g. development of new assays.

Lessons Learned from the Experience

For the mentioned service no innovative solution was neede. However, from other projects I know that Covance has issues to think out of the box ans rather is able to perform good work on well defined known systems.